General return position
Quick Sales Hub is a marketplace. Sellers are responsible for the condition, authenticity, and accuracy of their listings. Buyers should inspect items before confirming completion where possible.
Returns may be accepted where the item is materially different from the listing, defective in a way not disclosed, unavailable after payment, counterfeit, or otherwise violates marketplace rules.
Cancellations
A buyer or seller may request cancellation before delivery or completion. If payment has not been made, the order can be cancelled without refund processing.
If payment has been made, Quick Sales Hub may review the cancellation reason and submit or support a refund request through Paystack. Quick Sales Hub does not hold the payment or maintain a balance from which it can independently release funds.
Disputes
Disputes may be opened for non-delivery, wrong item, damaged item, counterfeit item, missing parts, seller non-response, or delivery failure. Evidence may include chat messages, photos, delivery records, payment references, and admin notes.
Quick Sales Hub may review marketplace evidence and recommend an outcome, but Paystack and the relevant financial institutions control payment processing, reversals, refunds, and settlement timing. Quick Sales Hub does not place seller proceeds in escrow or hold them during the review.
Refund timing
Approved refunds are processed back through the original payment channel where possible. Bank and card processing timelines depend on Paystack, card networks, and the buyer's bank.